Tuesday, March 6, 2012
Firing the Client
I never blog about work. Sure, I'll blog about what's ailing my vagina, my marital problems and solutions, all manner of inane things, but never my work. I guess I'm just not that into talking about it. This may also stem from the fact that, in general, I don't like to spend more emotional/mental time on work than is ever absolutely necessary. My blog is my fun, personal time - separate from work. That's how I like it. I also value my privacy and don't wish to ever be outed IRL (not that that would ever happen), hence few specifics about my jobbity job jobs.
But I will say this about my work. The good (and sometimes really bad) news is I'm my own boss. I have the luxury of picking and choosing the people with whom I do business. Today I fired a client who has been a pain in my ass for the last 6 months.
It felt goooooood.
Firing a client is not something I've ever done before. I had this epiphany at 3am this morning: I honestly never want to see or hear from this client again. There is no amount of money this person could pay me that would make me want to interact with them ever. I know that saying, "everyone has a price." Not in this case. Not for me. Honestly. No. Fucking. Way.
What did this client do to piss me off and make me realize I'm done with them, you ask?
Long story short: after a shitstorm, the client told me I was supposed to have known they wanted me to tell them A Certain Thing orally as opposed to me telling them A Certain Thing via letter and email. Therefore my failure to tell them orally is their reason (excuse) they failed to complete Big Task they had committed to completing.
Or in other words, the client would like to blame me for their own failure to complete Big Task.
Um, no client, I deal in the written word. It's called CYA.
So I told them orally, and by letter, and by email that I'm letting them go. I feel better already.
Ever break up with a client? How did it go down?